Frequently asked questions…

How do I book an appointment?

Each stylist manages their own booking. You can visit our “Service Provider” page to find your preferred stylist, view their menu of services, and schedule an appointment directly through their link.

Do you accept walk ins?

Hive operates by appointment only to give every guest an intentional, one-on-one experience. Same-day availability may sometimes be offered—check with your stylist directly.

Do you offer gift cards?

At this time, Hive does not offer salon-wide gift cards. Some stylists may provide their own gift certificates—please reach out directly to your stylist to confirm.

What forms of payment do you accept?

Each stylist at Hive Beauty Collective operates their own business, so accepted payment methods may vary. Most stylists accept major credit and debit cards, cash, and sometimes contactless options like Apple Pay. To be sure, please confirm with your individual stylist prior to your appointment.

What is your Cancelation Policy?

We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice will result in a fee equal to 50% of the scheduled service. No-shows will be charged 100% of the scheduled service. Guests arriving more than 15 minutes late may need to be rescheduled, and a fee will apply. A credit card on file is required to reserve appointments, and cancellation fees will be charged to the card provided. If card on file is declined you will need to pay before booking your next appointment.

Do you offer Refunds?

At Hive, our priority is for every guest to leave feeling confident, cared for, and delighted with their look. Because we are a service-based business, all sales are final and no monetary refunds are provided.

If you have any concerns about your results, we ask that you contact your stylist within three (3) days of your appointment. We will gladly schedule a complimentary adjustment to address your concern, including adjustments to extension services, to ensure the finished style meets your expectations.